Hensburg Horizon Innovations Group Limited ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Personal Information: Name, email address, phone number, physical address, device information
Service Information: Device type, issue description, repair history, appointment details
Communication Data: WhatsApp messages, email correspondence, chat conversations
Usage Data: IP address, browser type, pages visited, time spent on site, referring website
• Provide and improve our repair and diagnostic services
• Process bookings and appointments
• Send appointment reminders and service updates via SMS/WhatsApp
• Communicate about your device status and repairs
• Request feedback and reviews after service completion
• Detect and prevent fraud or security issues
• Comply with legal obligations
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
We may share your information with third parties only when necessary to provide our services:
• Twilio: For SMS and WhatsApp messaging services
• SendGrid: For email communications
• Payment Processors: For processing payments (if applicable)
• Legal Authorities: When required by law
You have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Object to processing of your information
Our website uses cookies and similar tracking technologies to enhance user experience and analyze site usage. You can control cookie settings through your browser preferences.
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete such information.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
In accordance with GDPR and UK data protection regulations, you have the right to request deletion of your personal data. We will delete your information upon request, subject to legal retention requirements.
How to Request Data Deletion:
1. Contact us via email at [email protected] with the subject line "Data Deletion Request"
2. Include your full name, phone number, and email address
3. Specify which data you wish to have deleted (e.g., appointment history, chat records, personal information)
4. We will process your request within 30 days and confirm deletion via email
Note: Some information may be retained for legal, accounting, or business purposes as required by UK law. We will inform you of any data we cannot delete and the reasons why.
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Hensburg Horizon Innovations Group Limited
17 Ambleside, Shrewsbury, SY1 4ET
Phone: +441743297055
Email: [email protected]
WhatsApp: +447757766172
This Privacy Policy is provided for informational purposes and complies with GDPR and UK data protection regulations.